Refund policy

Returns & Refunds

Our Promise

At KOBEES, we stand behind our products. If something isn't right with your order, we'll make it right - whether that's a refund or replacement.

What We Cover

We'll refund or replace your order if:

  • Your balm arrived damaged, opened, or defective
  • The texture or quality isn't right. You personally not liking the product is not grounds for a refund or replacement.
  • You received the wrong product
  • Anything else genuinely went wrong with your order (within reason). As the customer, you are responsible for reviewing your cart in full before purchasing to ensure it's accurate. 

Our Refund or Replacement Decision Process

The following outlines KOBEE'S decision-making process when it comes to refunds or replacements for damaged, opened, or defective product(s). Decisions regarding replacements and full refunds are at the discretion of our trained Customer Service Agents and KOBEE'S Leadership. All decisions are final.

 Photo of damaged, opened, or defective product(s) provided Refund OR Replacement
NO photo; product was already discarded One-time courtesy replacement 
NO photo; refund requested Escalate the ticket to a manager; escalate further if necessary—generally no refund without evidence.
NO photo; repeat claims No automatic replacement; customer and ticket are escalated to manager and Kobe.
Unusual claim/ high-value order claim Always escalated to manager and Kobe.

 

 

How It Works

  1. Reach out to us at email@kobeesco.com with your order number, a quick photo, and a description of the issue.
  2. We'll process your refund or send a replacement - Your choice!
  3. Keep or Responsibly Dispose of Your Product(s) - Since we're committed to sustainability and our packaging is compostable and recyclable, we encourage you to compost or recycle both the product and packaging at home rather than shipping it back. This saves shipping emissions, saves you from paying for a return label and a trip to the post office, and keeps things simple for everyone.

Even better, if it's a product you didn't order or we sent the wrong one, we encourage you to use it or gift it to someone else! When disposing, think of the 3 R's + the hidden 4th R.

    1. Reduce
    2. Reuse
    3. Recycle
    4. REGIFT!
Please regift, donate, and spread the word about KOBEE'S to friends, loved ones, coworkers, strangers, etc. We are a small business with big dreams to save the planet one balm at a time. Share the love; we need all the bee-lievers we can get to accomplish our goals!

Timeline

While we ask that you contact us within 30 days of receiving your order, we're not rigid about this. If you discover a legitimate issue after 30 days, reach out - we'll work with you to find a solution.

What We Need

Just your order number and a brief explanation or photo of what's wrong. That's it.

Our Approach

We're a small business that values every customer. If something didn't meet your expectations, we want to hear about it and fix it. No hoops to jump through.

Questions?

Email us at email@kobeesco.com - we typically respond within 24 hours. However, during busier seasons, we might take a bit longer.